Billabong Help

SHIPPING

We are pleased to offer Free Australian Express Delivery on all orders over $80 unless otherwise stated using Star Track Premium. For orders under $80, we charge a $9.99 flat-rate for delivery using Star Track Premium. Orders placed before 2pm AEST (business days) will be received between 1-2 working days for metro areas, and between 2-5 working days for regional areas excluding holidays and weekends.

Questions? Please contact customer service

BULKY ITEM SHIPPING

Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas). Bulky Items include travel bags and surfboard bags.

INTERNATIONAL SHIPPING

Unfortunately we do not offer overseas shipping at this time. Apologies for any inconvenience caused.

DELIVERY

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through customerservice@billabong.com immediately.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.