Billabong Help

StarTrack Premium - Christmas Delivery Times

Standard orders under 5kg in metro areas should receive next business day delivery.
Bulky orders over 5kg may take up to 3 days longer for delivery depending on the size of your order.

This service does not require signature on delivery.

Metro Areas: Order before 2pm on Monday 22nd December to expect your order before the 24th of December
Regional Areas: Order before 2pm on Wednesday 17th December to expect your order before the 24th of December
Remote Areas: Order before 2pm on Friday 12th December to expect your order before the 24th of December

SHIPPING AND DELIVERY

We are pleased to offer free Australian delivery on all orders over $75 using Star Track Premium.

For orders under $75, we charge a $9.99 flat-rate for delivery using Star Track Premium.

Orders placed before 2pm AEST (business days) will be received between 1-2 working days for metro areas, and between 2-5 working days for regional areas.

We aim to dispatch all orders placed before 2pm AEST (working days only) same day. If your order is placed after 2pm AEST, it will be dispatched the following working day.

Star Track Premium is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If this method is chosen and your parcel is stolen, we cannot be held accountable. Please contact our customer service department if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.

BULKY ITEM SHIPPING

A flat rate $19.99 shipping surcharge will be applied to all bulky items within the complete skateboard, travel bag and surfboard bag categories using the Star Track Premium Service. A flat rate $99.99 shipping surcharge will be applied to all bulky items within the surfboards category, using the Star Track Road Express Service.

INTERNATIONAL SHIPPING

Unfortunately we do not offer overseas shipping at this time. Apologies for any inconvenience caused.

DELIVERY

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through customerservice@billabong.com immediately.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.