Billabong Help

Returns

Returns will be processed within 7-10 days of receipt. You will be notified via email once your refund has been approved in our system. If you are not satisfied with your purchase, you may return items within 30 days of original purchase. To qualify for a merchandise refund, items must be returned in original, unused condition, in original packaging.

Return Procedure

  1. Sign into your account, click on the [Order History] button and select the order number you would like to return.
  2. Select the items you would like to return and complete the online return authorization form.
  3. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  4. Attend your local Post Office and send to the returns address:

    Online Store Returns,
    131 Millaroo Drive,
    Helensvale QLD 4212


    For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise.
  5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
  6. Unfortunately, at the moment we don't offer a free returns service. For all change of mind returns, we recommend attending your local post office and selecting insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team to arrange a return postage label.

* Sale items can only be refunded in cases where the product is faulty or the incorrect item is received.
* REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS"

Guest Checkout Return Procedure

  1. Email our customer service team at customerservice@billabong.com.au. Please include your order number within the contents of your email.
  2. 2. When our customer service team replies to your email regarding your return request, they will provide you with an order return packing slip. Print this order return packing slip.
  3. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  4. Attend your local Post Office and send to the returns address:

    Online Store Returns,
    131 Millaroo Drive,
    Helensvale QLD 4212


    For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise.
  5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
  6. Unfortunately, at the moment we don't offer a free returns service. For all change of mind returns, we recommend attending your local post office and selecting insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team to arrange a return postage label.

* Sale items can only be refunded in cases where the product is faulty or the incorrect item is received.
* REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS"

Exchanges

We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process above.

Returns T&C

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Note: Online purchases cannot be returned to a store or dropped off in person to any office or warehouse. Online purchases may only be returned by sending them to the Returns Address as per this process. If you have any questions, please contact the customer service team for assistance.

Unfortunately, at the moment we don't offer a free returns service. For all change of mind returns, we recommend attending your local post office and selecting insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team to arrange a return postage label.

Faulty Wetsuit & Wetsuits Needing Repair

If you have a faulty wetsuit or a wetsuit needing repair, please our contact customer service team to obtain a return authorisation number.

Our customer service team can be reached via email at customerservice@billabong.com.au or via phone on 1300 728 064. For further information on customer service contact hours, please click here.

All wetsuit returns and repairs will require a valid return authorisation number to be processed.

When sending a wetsuit back please ensure it is folded correctly to avoid creasing. If your wetsuit is returned creased, we can not guarantee your return will be approved. Please contact our customer service team for instructions on how to correctly fold and return your wetsuit.

Please make sure you enclose your original invoice, along with a description of the fault. Please contact us at customerservice@billabong.com.au if you need a new copy of the invoice.

Once received in our warehouse, we will inspect the goods and decide whether to issue a replace or repair the goods. We aim to have your claim processed within 24 hours of receiving but it may take longer depending on the fault. In this case we will keep you informed.

Please allow approximately two weeks for the processing of your faulty wetsuit once received. Contact will be made by email informing you of the RA Number and all relevant details.

If an order is deemed faulty, we will gladly provide you with a free return postage label. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

Wetsuits Warranty

PROOF OF PURCHASE MUST BE SUPPLIED TO VALIDATE WARRANTY.

This wetsuit comes with a limited 3 year warranty on stitching, 12 months on any materials, workmanship and liquid welded seams, from the date you bought it!

If you find fault with your wetsuit during the warranty period, return it to the dealer in which you purchased it, in a clean and dry state please. Occupational Health and Safety prohibit our repairers touching wet, dirty wetsuits. Wet, dirty wetsuits will take longer, or may be sent back to the customer unprepared.

Please include your receipt for proof of purchased and warranty card with your name, address and phone number with area code. You may benefit from other rights which vary from country to country. Your statutory rights will not be affected.

DO’S


  • Enjoy every wave caught in this wetsuit.




  • After each surf, make sure you rinse your suit really well in clean fresh water.
  • Hang it up carefully to drip dry in the shade, excessive sun causes damage to your wetsuit that is not covered under warranty.
  • DONT’S


  • Do not dry clean your wetsuit or use bleach. It doesn’t like chemicals.




  • Do not use in chlorinated swimming pools or spa’s, chlorine damage is not covered under warranty.
  • Do not tumble dry, excessive heat causes material delamination and the breakdown of the rubber and laminates … and don’t iron the suit or the prints.